PREAMBLE
The https://ratplaligne.fr/ Site is entirely managed by WEEMATCH SARL, a company with a capital of €200,000, whose registered office is located at 45-47 rue Paul Bert in Boulogne Billancourt (92100), registered with the Nanterre Trade and Companies Register under number 451 239 503, intra-community VAT number FR 04451239503 ("WEEMATCH")
It is specified in advance that these conditions exclusively govern the sales organised by Weematch on the Site.
The Customer declares that he has read it and accepts without reservation all the clauses of Weematch's General Terms and Conditions of Sale ("GTC").
ARTICLE 1: Definition and Application of the General Terms and Conditions of Sale
The following detailed T&Cs apply to all orders for products placed via the Site (the "Products") with Weematch by any natural person (the "Customer").
The Customer must read the T&Cs prior to any order (the "Order"), the T&Cs being permanently available on the Site.
Weematch reserves the right to adapt or modify the T&Cs at any time. The version of the T&Cs applicable to any Order in force is the one appearing online on the Site at the time of the Order. Consequently, the fact of placing an order requires the prior and unreserved acceptance of these General Terms and Conditions by the Customer by clicking on the button "I have read and unconditionally accept the General Terms and Conditions of Sale".
ARTICLE 2: Purpose of the site
The Site is an e-commerce site whose purpose is to market RATP derivative products.
ARTICLE 3: Access to the site
Access to the Site is provided in particular from a computer, telephone, personal assistant or mobile terminal connected to a telecommunications network using the communication protocols used on the Internet network. You are informed that the cost of access and navigation on the Site is the exclusive responsibility of the Client.
The Site is accessible 24 hours a day, 7 days a week, except in the event of force majeure or an event beyond our control. However, an interruption for inventory reasons or technical maintenance necessary for the proper functioning of the Site and related equipment, or for any other reason, may be decided by Weematch. The latter is not bound by any obligation of result concerning the accessibility of the Site. Weematch is in no way responsible for interruptions and the consequences that may result from them. Weematch reserves the right to suspend, interrupt or limit, without prior notice, access to all or part of the Site, in particular for maintenance and updating operations. The Customer is informed that Weematch may terminate or modify the characteristics of the Products on the Site at any time without notice.
ARTICLE 4 Registration on the Site
4.1 Registration form/ creation of customer account
The creation of a customer account is not a mandatory prerequisite to place an order on the Site.
However, the Customer may create an account at any time to collect his personal information in order to place an order more quickly ("my Account").
The Customer's registration on the Site is validated by Weematch after verification of the form completed by the Customer. To this end, the Client must obligatorily:
- Proceed to its registration by filling in the mandatory fields provided for this purpose, which will contain the information necessary to take into account its registration, namely its title, first name, surname, valid e-mail address and password
- Confirm your registration by clicking on the "create an account" tab.
The Client receives an e-mail confirming registration.
When creating his Account, the Client must ensure the accuracy and completeness of the data he provides. The Customer is required to always update his personal information. In the event of an error in the wording of the contact details, Weematch cannot be held responsible for the impossibility of delivering Products.
By registering on the Site, the Customer represents and warrants to Weematch that he or she is of legal age and has the legal capacity to enter into a purchase.
Once registered, the Customer will be able to access the functionalities offered on his account at any time:
- personal information ;
- order history ;
- order in progress, monitoring of the Order and Delivery processing steps;
- credit notes and returns.
Weematch may delete the Customer's Account at any time, in particular in the event of non-payment of the Order, non-compliance with the GTC or infringement of a third party's right.
Weematch reserves the right not to accept an Order, for a legitimate reason, for example, due to a foreseeable problem concerning the delivery to be made or the abnormality of the Order. Any new orders for which there is an arrears of payment or a dispute related to repeated difficulties in the delivery or availability of previous orders, or in the event of fraud or attempted fraud relating to the use of the Site, including in connection with previous Orders, may be rejected.
4.2 Login and password
An identifier (e-mail address) and a password, freely configurable and modifiable at any time, allow the Customer to access the Site. The username and password are strictly personal and non-transferable. The Customer is solely responsible for maintaining the secrecy of his password and identifier. The Customer is also responsible for all access to the Site using the login and password, unless proof of fraudulent use is provided.
In the event of loss, misappropriation or fraudulent use of identifiers and passwords by a third party, the Customer undertakes to notify Weematch immediately by e-mail as follows: contact@ratplaligne.fr specifying his identifier. In the event that fraudulent use of the password is found, Weematch will contact the Customer to find the appropriate solution.
If you forget your password, an e-mail return procedure allows you to recover the use of your password. This procedure requires the identification and use of the e-mail address provided by the Client when requesting authorization (or modified in the event of an update).
ARTICLE 5 : Products
The Products offered for sale are those described on the Site on the day the Customer consults the Site, within the limits of available stocks. These indications are automatically updated in real time. However, an error in the update does not engage Weematch's responsibility. In the event of stock shortage, Weematch undertakes to reimburse the Customer by bank re-credit for payment by credit card, for example.
Weematch takes the greatest care in the presentation and description of the Products to best satisfy the Customer's information. However, despite the best efforts made to represent the products on the Site, the photos are provided for illustrative purposes only. It is therefore possible that there may be a slight discrepancy between the photograph of the Product and the Product itself, which the Customer acknowledges and accepts.
In case of doubt or if you would like further information you can contact Weematch at the following address: contact@ratplaligne.fr
It is specified that Weematch only accepts the return of intact and unused Products, these two conditions being controlled before the return of the returned Products to stock. In the event of non-compliance with these two conditions, the Customer will not be able to exchange his Product or obtain a refund.
ARTICLE 6: Order
6.1 Ordering procedures
Only natural persons may place orders via the Site. For companies or associations, it is advisable to contact the RATP La Ligne shop directly at the following address: contact@ratplaligne.fr
The Order is subject to compliance with the procedure set up by Weematch on the site, which includes successive steps leading to the validation of the Order.
The Customer may select as many Products as he wishes to add to the basket (the "Basket"). The Basket summarizes the Products chosen by the Customer as well as the prices and related costs. The Customer may freely modify the Basket before the validation of his Order. For this to be effective, the Customer must tick the box relating to the acceptance of the T&Cs which will constitute acceptance of the T&Cs, the Products purchased, their price and the associated costs.
After confirming the content of his Order, the customer will definitively validate it by payment, guaranteeing that he is the holder or fully entitled to use the payment card. The order will only be final once the corresponding price has been paid. Payment by credit card will be made on the Paybox bank website. Payment by PayPal will be made on the PayPal platform.
An e-mail confirmation summarizing the Order (Product(s), price, availability of the product(s), quantity...) will be sent to the Customer by Weematch. To this end, the Customer formally accepts the use of electronic mail for Weematch's confirmation of the content of his Order.
The Customer will be able to consult the history of his Order and his invoice on the "my account" area of the Site.
It is recalled that the placing of the Order entails an obligation to pay. Orders must be paid immediately, no discount is provided.
6.2 Impossibility to process an order
In the event of force majeure or an event beyond Weematch's control (stock shortage due to external factors such as theft, floods, fires, etc.), Weematch shall not be liable to the Customer for the decision to remove a Product from the Site, or for the decision to replace or modify any content or information on this Site, including after sending an e-mail confirmation of the Order.
ARTCILE 7 : Prices and Payment Terms
7.1 Prices
The prices of the Products are indicated on the Site in euros, including VAT, excluding participation in processing and shipping costs (the amount invoiced in addition will be indicated during the final validation of your order) and, excluding customs duties and other taxes (including tax on videograms, eco-participation...).
All prices shown are calculated with the value added tax (VAT) applicable in France included, which may differ according to the invoicing country.
In the case of delivery outside French territory, customs duties and other taxes are not included in the price paid by the Customer. These costs must be paid by the Customer directly to the carrier.
Weematch reserves the right to change its prices at any time but the Products will be invoiced on the basis of the prices in effect at the time of registration and payment of the Order, subject to availability.
In the event that there is a display error on the price, and the actual price is higher than the price displayed on the Site, Weematch will contact the Customer to ask him if he wishes to purchase the Product at its actual price or if he would rather cancel his Order.
7.2 Delivery costs
Delivery costs are at the expense of the Customer and vary according to the weight of the Order.
Two delivery methods are available to the Customer: to the address he himself has provided.
The amount of delivery charges is indicated on the Order Summary.
7.3 Payment terms and conditions
Online sales are only available to holders of a valid credit card.
Payment for the Products is only made online by credit card or Paypal.
The Customer expressly acknowledges that the communication of his credit card number constitutes authorization to debit his Account up to the price of the Products ordered. If necessary, a notification of cancellation of the Order for non-payment is sent to the Customer by Weematch on the e-mail sent by the Customer when registering on the Site.
Weematch never has access to confidential information relating to the payment method. This is why the Customer's bank details will be requested for each new Order.
The data recorded by Paypal or PAYBOX constitute proof of any financial transaction between the Client and WEEMATCH.
Any Order is considered as definitively validated when the payment centres concerned have given their agreement.
In the meantime, the Products remain the property of Weematch until full payment of the price by the Customer. At the time the Customer physically takes possession of the Products ordered, the risk of loss or damage to the products is transferred to the Customer.
Finally, Weematch reserves the right to cancel or refuse any Order if there is a dispute relating to the payment of a previous Order.
ARTICLE 8: Securing payments
8.1 Encryption
The Site is the subject of efficient security systems. It has not only adopted the TLS (Transport Layer Security) encryption method but has also strengthened all scrambling and encryption procedures in order to protect all sensitive data related to payment methods as effectively as possible.
8.2 Authentication by 3D Secure
In order to prevent and fight against fraud and identity theft, the Site systematically offers a system for verifying the identity of credit card holders called "3D SECURE". According to this system, after entering the credit card number in the secure page, a message or call is sent by the cardholder's bank to the telephone number connected to it.
The order is suspended until the Customer has fully validated the "3D SECURE" identity verification process.
ARTICLE 9: Delivery
Deliveries are made by Colissimo and/or Chronopost, only from Monday to Saturday depending on the option chosen by the Customer when validating his Order.
Delivery refers to the transfer to the Customer of physical possession of the Products (the "Delivery").
The delivery charges applicable to the Order are those mentioned on the Site at the time the Order is placed.
When Weematch takes over the delivery of the Product, the risk of loss or deterioration of the Product is transferred to the Customer at the time of Delivery.
As an exception, the risk is transferred to the Customer from the delivery of the Product to the carrier when the latter is in charge of the transport by the Customer and not by Weematch.
Delivery is made to the delivery address indicated by the Customer, it being specified that this must be the residence address of the Customer, a natural person of his choice, a legal entity (delivery to his company). Delivery cannot be made to hotels or post office boxes.
In the event that it is impossible to carry out the Delivery, due to an incorrect delivery address or the Customer's failure to collect his Order from the selected collection point, no reshipment can be made and the Customer will be refunded within 5 (five) days of receipt of the Order's return by Weematch.
When the Customer orders Products with different delivery times, the delivery time of the Order is based on the latest delivery time. Weematch reserves the right to split shipments. The contribution to the processing and shipping costs will only be charged for one shipment.
Weematch delivers Orders within a maximum period of 7 (seven) working days for delivery in Metropolitan France and 15 (fifteen) working days for international delivery, this period being counted from the day after the Order is validated. The day after a collection is put online, the delivery time may be increased by 10 (ten) days, given the large and exceptional volume of Orders.
In order for these deadlines to be met, the Customer must ensure that he has provided accurate and complete information concerning the Delivery address (such as, in particular: street number, building number, staircase number, access codes, names and/or intercom numbers, etc.). Weematch shall in no event be held liable in the event of the impossibility of delivering the package due to an inaccuracy or inaccuracy in the delivery address provided or in the event of non-attendance at the address provided.
However, Weematch cannot be held responsible for any delay in delivery that is not due to Weematch or justified by force majeure.
Upon receipt of the Order, the Customer must ensure the conformity of the Products.
Finally, it is reminded that when the Customer (or a third party designated by the Customer) physically takes possession of the Products ordered, the risk of loss or damage to the Products is transferred.
ARTICLE 10: Product Availability
Products and prices are valid as long as they are visible on the Site and within the limits of available stocks.
Information on the availability of the Products is provided to the Customer at the time the Order is placed. For technical reasons related to the impossibility of displaying the stock and refreshing the pages in real time, stock differences are therefore always possible.
In the event of unavailability, the Customer will be informed by e-mail of an indicative date of the arrival of the Product. The Customer may then decide to cancel his Order or wait until the Products are back in stock.
Information on the availability of the Products is provided on the product sheet at the time of placing your Order. This information comes directly from Weematch suppliers of errors or modifications may exceptionally exist.
If payment has already been made, Weematch undertakes to reimburse the Customer by bank re-credit.
ARTICLE 11: Right of withdrawal
11.1 Terms and Conditions
To exercise his right of withdrawal, the Customer must contact Weematch within fourteen (14) days of receipt of the Product, without having to justify it, in accordance with the provisions of Articles L.221-18 et seq. of the Consumer Code.
However, only the reimbursement of the Product by Weematch is possible to the exclusion of any other form of compensation, in any form whatsoever.
With the exception of the exclusions referred to below, the Customer may obtain a refund of the returned Products as well as the Order delivery costs corresponding to the pro rata value of the returned Product in relation to the amount of the Order and excluding any additional costs.
The refund will be made by the same method of payment as the one used for the initial transaction. The refund will be made as soon as possible and at the latest within 14 days following the effective exercise of the right of withdrawal. Weematch may defer the refund until receipt of the Product(s) or proof of shipment of the Product(s), whichever comes first.
When the fourteen (14) day period expires on a Saturday, Sunday or statutory or non-working day, it is extended until the next business day.
In accordance with Article L.221-23 of the Consumer Code, the cost of returning the Products will remain the responsibility of the Customer except in the event of non-conformity of the Products delivered with the Order, which will be the responsibility of Weematch. If the deadline is not met, Weematch will not refund any money.
The delivered Product must be returned with the delivery note, in its original packaging, complete (accessories, instructions...) in a perfect state of resale. Retraction can never be exercised if the Products have been, even partially, consumed, washed, soiled, damaged or used. Similarly, Products returned incomplete, damaged or soiled will not be returned or exchanged.
11.2 Exclusions
The right of withdrawal does not apply to:
- the delivery of Products which cannot be returned for reasons of hygiene or health protection, if the Customer has unsealed them or, after having been delivered, which have been mixed inseparably with other articles;
- the delivery of audio or video recordings or computer software when you have unsealed them after Delivery;
- the Delivery of Products that have been manufactured according to the Customer's specifications or clearly customized;
- the supply of Products likely to deteriorate or expire quickly.
ARTICLE 12: Return of Products - Refund
12.1 Return of Products
In accordance with the provisions of Article L 121-21-3 of the Consumer Code, the Customer must return his products within 14 (fourteen) days following the validation of the withdrawal.
The Customer must return the Products by post to the following address:
Axe Systems
Weematch / SAV RATP La Ligne
11, rue du Général Mocquery
37550 Saint Avertin
France
Products must be returned in their original packaging.
The costs of returning the Products ordered are the responsibility of the Customer. The transport and routing of the returned Products are also the responsibility of the Customer.
12.2 Reimbursement
Following the sending of the return package, the Customer will be informed by e-mail of the good reception of his package as well as his refund.
The refund will be made within a maximum of 14 days following the date of receipt of the package. The refund will be made by a credit to the bank account under the same conditions as the purchase.
The purpose of the right of withdrawal is to establish that the product has all the characteristics it expects from it. Any use that goes beyond this statement shall engage the Customer's liability and the Customer shall be liable for the value of the Product if it is out of use, its current value or its depreciation if it has been damaged.
ARTICLE 13: Legal guarantees
In accordance with the provisions of the legal guarantees of conformity and hidden defects (referred to in the box below), Weematch will refund or exchange Products that are apparently defective or do not correspond to the Customer's order.
For a refund, the Customer should contact Weematch Customer Service at the following address: contact@ratplaligne.fr
The Products must be returned to Weematch in the condition in which the Customer received them with all the elements (accessories, instructions, etc.) in packaging allowing transport in good conditions. Shipping costs will be refunded to the Customer on the basis of the invoiced rate and return costs will be refunded upon presentation of supporting documents.
It is recalled that under the legal guarantee of conformity, the consumer:
- has a period of two years from the delivery of the property to take action against its seller;
- may choose between repairing or replacing the goods, subject to the cost conditions provided for in Article L. 217-9 of the Consumer Code;
- is exempted from providing proof of the existence of the lack of conformity of the goods during the 24 months following delivery of the goods, except for second-hand goods.
You may decide to implement the guarantee against hidden defects of the thing sold within the meaning of Article 1641 of the Civil Code and that in this case, he may choose between the cancellation of the sale or a reduction of the sale price in accordance with Article 1644 of the Civil Code.
The provisions of this article do not prevent the Customer from benefiting from the right of withdrawal
ARTICLE 14: Liability
Weematch is obliged to deliver Products in accordance with the contractual provisions.
The Products are considered to comply with the contractual provisions if the following conditions are met:
- they must conform to the description and possess the characteristics set out on the Site;
- they must be adapted to the purposes for which such Products are generally designed;
- they must meet the quality and strength criteria that are generally accepted for products of the same type and can reasonably be expected.
However, the Customer is advised to use his product with caution. Weematch cannot be held liable for any misuse.
Weematch may also not be held liable in the event of delay or breach if the delay or breach is due to a cause beyond its control: fortuitous event or force majeure as defined by the law in force.
Weematch can under no circumstances be held responsible:
- in the event of false information or an error in the entry of his contact details by the Client;
- in the event of incorrect use of identifiers or the ordering procedure;
- in the event of a manifest error in the display of a derisory price.
Regarding the security of the Site, Weematch undertakes to do its best to secure it. Nevertheless, since no site is inviolable, its liability cannot be called into question if undesirable data are imported and installed on the Site without its knowledge, or if, on the other hand, the data transmitted by the customer to manage his order are misappropriated, damaged, lost or used unlawfully by third parties.
Nor will Weematch be liable for any damage that may be caused by the transmission of a computer virus, worm, time bomb, Trojan horse, cancelbot, logic bomb or any other form of programming routine designed to damage, destroy or otherwise damage any functionality of a computer or interfere with its proper functioning, including any transmission resulting from the downloading of any content by the Customer, the software used by the Customer to download the content, the Site or the server that provides access to it. In this respect, the Customer acknowledges that it is its responsibility to install appropriate anti-virus and security software on its computer equipment and any other device to protect them against any bugs, viruses or other such programming routines that may be harmful.
The Customer is also solely responsible for his use of the Site and Weematch shall not be liable for any claims and/or proceedings against him.
On the other hand, the Site contains a number of hypertext links to other websites. Insofar as Weematch cannot control these external sites and sources, Weematch cannot be held responsible for the availability of these external sites and sources, and cannot assume any responsibility for the content, advertising, products, services or any other material available on or from these external sites or sources. In addition, Weematch shall not be liable for any proven or alleged damage resulting from or in connection with the use of or reliance on the content, goods or services available on such external sites or sources. Finally, to the extent permitted by law, Weematch shall not be held liable in the event that the content of such other sites contravenes the legal and regulatory provisions in force. You must therefore comply with the general terms and conditions of use of these sites.
ARTICLE 15 Miscellaneous provisions
The invalidity in whole or in part of one or more provisions of the General Terms and Conditions, pursuant to a legal or regulatory provision or a court decision that has become final, shall not entail the invalidity of the other provisions or of the part of the provision that is not subject to invalidity.
ARTICLE 16 Complaint - Dispute
For any complaint, the Client will contact Weematch at the following address:
Weematch
RATP La Ligne - Service Réclamation
45-47 rue Paul Bert
92100 Boulogne-Billancourt
France
or by e-mail: contact@ratplaligne.fr
The Client is informed that he may in any event resort to conventional mediation, to existing sectoral mediation bodies or to any alternative dispute resolution method (conciliation, for example) in the event of a dispute.
In this case, the mediator appointed is:
MEDICYS
73 boulevard de Clichy, 75009 Paris
Telephone: 01 49 70 15 53
E-mail: contact@medicys.fr.
Website: www.medicys.fr
The Client is also informed that he can also use the Online Dispute Resolution (ADR) platform: https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show
These General Terms and Conditions of Sale are subject to French law.
All disputes to which the purchase and sale transactions concluded pursuant to these GTCs and which have not been settled amicably between the seller or by mediation may be submitted to the competent courts in the following conditions