When you browse our site, you may provide us with personal data. We thank you for your trust and would like to inform you here about the use of your data and your rights.
1. Data controller
The person responsible for processing this data is Weematch
WEEMATCH
Customer Relationship Service e-shop
45-47 rue Paul Bert
92100 Boulogne-Billancourt
France
2. Data Protection Officer
Personal information collected on the Site is processed by Weematch for customer relationship management and sales purposes and can be contacted at the following email address: contact@ratplaligne.fr
3. Data collected and purposes of the processing operation
3.1 Data directly provided by the User and purpose of the processing
Weematch collects the data you provide when you complete a customer account form, fill in the information for the delivery of your products.
The personal data collected by Weematch may include the following data:
- Data to identify the Customer:
Surname, first name, postal address, e-mail address, telephone number, age, sex, marital status, nationality and company name with which Weematch associates a membership number. Weematch and processes Data relating to the follow-up of the commercial relationship with you: product purchased, quantity, amount, delivery and/or invoicing address(es), telephone number, digicode, as well as any other relevant information on the delivery (tracking numbers, status of the shipment, etc.) history of purchases and services, return of products, correspondence and/or telephone exchanges with you and our after-sales service, exchanges and comments from members, person in charge of the customer relationship, customer opinions, etc.
- Banking and financial data
During an order, PayGreen also collects personal data concerning your means of payment (credit card number, expiry date of the credit card, visual cryptogram, the latter not being kept, etc.).
To secure data during online payment, Weematch uses advanced encryption techniques such as TLS 1.2. TLS is a standard protocol that ensures the secure exchange of data. All data provided by the Member during the order will be subject to encryption by PayGreen and Weematch
We collect information relating to the transaction carried out (transaction number, purchase details, etc.), or relating to the payment of invoices issued from or via the Site (payment terms, discounts granted, receipts, balances and unpaid.
If the Customer has previously accepted it, he/she may receive marketing e-mails from WEEMATCH for which he/she can unsubscribe by clicking on the unsubscribe link at the bottom of each e-mail received or in the "My Account" > "My Personal Information" area.
Under no circumstances does WEEMATCH ask you to confirm by e-mail the account details or those of a credit card. If the Customer receives an email allegedly sent by WEEMATCH requesting such information, he should not reply to it.
You agree to provide accurate, not fanciful, information about your identity.
3.2 Data indirectly provided by the User
Other personal data is collected indirectly when you visit the Site.
This includes technical information such as your IP address and cookies, related to your browsing on the Site, traffic data and location data.
This data is necessary for the technical aspects, the proper functioning of the Site, to improve your browsing experience or to enable WEEMATCH to carry out analyses enabling it to personalise the services offered online.
4. Purposes of the Processing
The purpose of this processing operation is to:
- allow you to browse the Site and use your account;
- allow you to make your purchases on the site;
- allow you to file complaints;
- establish statistics relating to user navigation on the Site;
- improve your user experience
5. Legal basis of the processing operation
The legal basis for the Processing is the consent of the data subjects and the legitimate interest of the controller, namely the performance and improvement of our services and the maintenance of the security of the Site.
6. Shelf life
Your personal data concerning your member profile as declared and/or completed on the site, as well as those concerning your browsing and/or your behaviour on the site which are communicated to you on the site will be kept for a period of three 3 years from the date of your last activity on the site or on an electronic communication medium (in particular an e-mail) of Weematch as a member. At the end of this period, your member profile is considered "inactive" and will be automatically deactivated. It will therefore be your responsibility to create a new one for any new Order.
Audience measurement statistics and your site traffic data are also kept for 3 years.
7. Recipients
Weematch undertakes not to transfer, sell, or otherwise transfer Members' Personal Data to any third party without the prior written consent of the Member.
Weematch will inform members in advance of any use of personal data for commercial prospecting on behalf of third parties, and, if required by law, your consent will be obtained or a possibility of refusal will be provided before any data is transmitted.
In the course of its business, Weematch may disclose personal data only to persons related to the operation of the site (logistics, marketing and technical subcontractors and providers of payment methods or payment security).
8. Rights of the Data Subjects
Any person concerned by the processing of personal data shall have the right, under the conditions and within the limits provided for by the regulations, to request the controller to grant him access to his personal data, to rectify or delete them, to limit the processing concerning him, and to define directives on the fate of his data after his death, to object to the processing of his data and to the right to transfer.
You may withdraw your consent at any time, it being specified that the withdrawal of consent does not have a retroactive effect on the processing already carried out.
You can exercise your rights by proving your identity and contacting:
Weematch
Customer Relationship Service e-shop
45-47 rue Paul Bert
92100 Boulogne-Billancourt
France
Or the following e-mail address: contact@ratplaligne.fr
In addition, if you consider that the processing operation concerning you constitutes a violation of the regulations, you have the right to lodge a complaint with the CNIL or the supervisory authority of the State where you are habitually resident, your place of work, or the place where the violation was allegedly committed.
9. Data protection issues
For any questions regarding the operation of the data hosting service, you can contact :
Weematch
Customer Relationship Service e-shop
45-47 rue Paul Bert
92100 Boulogne-Billancourt
France
Or the following e-mail address: contact@ratplaligne.fr