Click « Connexion » on the top right represented with the icon “photo icon”
A pop-up appears. Enter your information in the form provided for this purpose.
Then click on "login".

Click on « Hello First Name/Family Name » on the top right.
Click on the icon on the left: "Information". Here you can change your account information.
To modify your delivery and / or billing addresses, you must click on “Addresses”, select the corresponding address and click on “Update”.
To add a new address, click on the button “Create a new address”

It means you’ve already created an account using this email address.
If you can’t remember the password, click “Forgot your password ?” then enter your email address to instantly receive an email with a link to reset your password.
Please check your spam folder if you don’t receive the email.
If that doesn’t work, please contact Customer Services : contact@ratplaligne.fr

Click "Forgot your password?" on the log-in page if you can’t remember your password.
Please enter your email address to receive a link to reset your password by email.
To change your password, click "Information" while logged in your account then "CHANGE MY PASSWORD" and enter your old and new password in the appropriate fields.
If that doesn’t work, please contact Customer service.

Check the item you want is still available: if the size is in grey it means it's not available so you can't add it to your basket.

You cannot change or cancel your order once confirmed. Please check your order before moving to secure payment. You have up to one hour after placing the order to cancel it (by email at contact@ratplaligne.fr).
When you click "CONFIRM", you fully agreed to WEEMATCH’s Terms & Conditions.

If the email is not in your inbox, please check your junk mail or spam folders.
If you can’t find the email, you can check whether the order appears in the "ORDER HISTORY" section of "MY ACCOUNT".
If needed, do not hesitate to contact the Customer Service : contact@ratplaligne.fr

You have 14 days from receipt to return your item. Returns terms and conditions are unaffected by promotions.

Products must be returned within the 14 days following the return validation. The return will be made by post. We recommend you to keep proof of postage.
For damaged product :
WEEMATCH
Service Retour RATP La Ligne
45-47 rue Paul Bert
92100 Boulogne-Billancourt
France
For returns of items in their original packaging:
AXE Systems
Weematch / SAV RATP La Ligne
11, rue du Général Mocquery
37550 Saint Avertin

The customer is in charge of the returned fees. The transport and delivery of returned items are also the responsibility of the customer.
In order to implement these guarantees, the product must be returned, in its original packaging, in its original condition, new, unworn, unwashed, with the reference of the initial order and a copy of the complaint to WEEMATCH, after sending an email indicating the reason for returning the Product.

You will receive a first email confirming the receipt of the package at the warehouse and a second confirming your return is being processed.
It takes up to 30 days to process but we try to handle your request with 72 hours of receiving the return at the warehouse (outside promotional periods).

Any delivery fees charged upon shipping your order will be refunded if you exercise your right to withdraw within 14 days of receiving your order and only if you return your order in full.

You have to pay return delivery charges as per our Terms and Conditions. We advise to keep your proof of postage.

Not necessarily. Items must be returned in suitable packaging.