The FAQ page is under construction. For any questions, please contact after-sales service :

My account

How do I create my account ?

How do I log onto my account ?

How do I change my personal information (password, delivery address etc.) ?

What if my email address already exists ?

How do I find/change my password ?


What if I can't add an item to my basket ?

Can I change or cancel my order ?

What if I don't receive the email confirmation (subscription, order etc.) ?

Returns - Exchange

Returned items must be unworn, unchanged, unwashed, in their original undamaged packaging with their original labels.Any items returned incomplete, damaged, worn or dirty will not be accepted.

What is the deadline for returns ?

How do I return an item ?

How long does it take to process my return ?

Are delivery costs reimbursed following a return ?

Do I have to pay return delivery charges ?

Do I have to return my order in the original package ?


How do I check product availability ?

What if my product is defective ?


Is online payment secure ?

Which payment methods are available ?

When is my bank account debited ?


What is the delivery method ?

Where do you deliver ?

What is the delivery time ?

Can I change my delivery address after placing my order ?

How do I track my order ?

What if I’m not in for delivery ?

What if I don’t receive my order ?

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